Terms & Conditions

Shipping Policy

It is important that you read and understand the following Shipping Policy for Soapets’ products from Soapets.com. By purchasing products from Soapets.com, buyers state that they agree to the terms of the shipping policy.  If you do not agree to the term of the shipping policy, please do not purchase products from this website.

What shipping carriers do we use?

UPS, FedEx & USPS. Shipping costs are automatically calculated during checkout

How will my order be processed?

No products will ship until 100% paid in full. We accept credit cards (wont ship until cleared).

After you place your order, you will receive an order confirmation email from sales@soapets.com . If your email does not arrive, please check your spam folder and be sure to add our email address to your address book. Please review your order immediately. If any changes are needed, please contact us as soon as possible. We cannot make changes to your order once you have received your shipping confirmation email. When your order has been processed for shipment, your will receive a shipping confirmation email that will include tracking information. This email informs you that your order has been processed and will ship within 24 hours.

What are shipping (postage) and handling costs?

S&H for the first Soapets $5.00 plus $0.50 for each additional Soapets.

Please contact us for shipping rate if you want to purchase more than 28 Soapets. Ground shipping 2-7 days.

We ship UPS Regular Ground, USPS Regular Ground or Priority, or FedEx Ground. We do not ship on weekends and/or holidays.

1 – Expedited 3 Day Select Delivery *$12.99 per address plus standard shipping & handling (No Saturday, Sunday, Holydays Delivery) 3 business days for orders received by 11am ET on a business day. Requires phone number & street address (no PO Boxes). Service may be limited in some locations, including Alaska, Hawaii, and some US Territories.

2 – Expedited 2 Day Air Delivery *$29.99 per address plus standard shipping & handling (No Saturday, Sunday, Delivery, Holydays) 2 business day for orders received by 11am ET on a business day. Requires phone number & street address (no PO Boxes). Service may be limited in some locations, including Alaska, Hawaii, and some US Territories.

3 – If shipping an order to more than one address, there is a charge of $4.99 for each additional address chart.

What about sales taxes?

State and local tax will automatically be charged on the merchandise and shipping and handling charges in Florida.

Do you ship outside United States?

As of this moment, we do not ship to international addresses

How long will it typically take for my order to arrive?

Ground orders are generally processed Monday–Friday, within 48 hours of the time the order is placed, except during holidays. All orders are subject to product availability. Typically ground mail in Florida takes 2- 3 days and 5-7 days to most locations via UPS, FedEx or USPS. Allow extra time for delivery outside the 48 contiguous states, rural addresses. Any expedited order placed by 11 a.m. Monday–Friday EST will ship same day.

Any expedited order placed on Saturday/Sunday will ship the following business day.

Once your order is processed in our warehouse you will receive an email shipment notification with tracking information. This email informs you that your order has been processed and will ship within the time you requested. Shipping time is based on the shipping method you selected on the delivery chart when placing your order.

UPS, FedEx and USPS guarantees delivery as stated on expedited orders only. UPS, FedEx, USPS and Soapets® LLC do not guarantee delivery when delays are beyond UPS’s, FedEx’s USPS’s control due to adverse weather conditions, natural disasters, or mechanical failure.

Please contact us if you have further questions regarding shipping.

Please note that our shipping policy may change at any time without notification

Return and Exchange Policy

Return Policy Soapets® comes with a 30-Day guarantee. You can return your Soapets® product within 30 days of purchase date for a full refund. All returns after 30 days will NOT be accepted. Please send an email to:  sales@soapets.com    Subject: Internet Refunds

In order to process your refund, you must include all the following information

  1. Name
  2. Address
  3. Phone number
  4. Email
  5. Reason why you are returning it
  6. Invoice
  7. Where did you buy: name of store or internet name and e-link.
  8. Product needs to be returned with: 1-Soapets®, 1-Sponge, 1 bubble booklet. If used, they must be washed and dried before sending.

Once we approved your request we will notified you with an email from Soapets® with instructions. You can expect your refund within four weeks from the date you return your package. In most cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). Refunds are issued to the original method of payment. Once your return is processed we will send you an email with your refund details.

Exchange Policy for Damaged or Defective Products We apologize for the inconvenience if any Soapets® item arrived damaged or defective.  We will be glad to exchange it for you. All exchange for defective or damaged products after 30 days will NOT be accepted. Send an email to:  sales@soapets.com    Subject: Internet Refunds

In order to process your refund, you must include all the following information

  1. Name
  2. Address
  3. Phone number
  4. Email
  5. Reason why you are returning it
  6. Invoice
  7. Where did you buy: name of store or internet’ name and e-link
  8. Product needs to be returned with: 1-Soapets®, 1-Sponge, 1 bubble booklet. If used, they must be washed and dried before sending.

Once we approved your request we will notified you with an email from Soapets® with instructions. You can expect your exchange within four weeks from the date you return your package. In most cases you will receive an exchange sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at exchange facility (up to 5 business days), and processing from shipment (up to 5 business days). Once your exchange is processed we will send you an email with your exchange details.

Please note that our return and damaged or defective product exchange policy may change at any time without notification

Privacy Policy

Soapets® LLC takes seriously the privacy of those that visit our web site. We have established this Privacy Policy to communicate what information we collect and how that information is used and safeguarded.

By accessing this website (www.soapets.com) you acknowledge the terms and conditions expressed herein. We reserve the right to change this policy at our sole discretion and without notice.

What information is collected, and why?

When a user visits our website, we collect information about the visit that does not identify the user personally. We track information such as the domain from which the user is visiting and the user’s browser type. We also collect specific information regarding the user’s session on our website. This includes items such as the date and time of the visit and the pages viewed.

Sometimes we ask a user to voluntarily provide personally identifiable information (PII). This information generally includes, but is not limited to, name, e-mail address, postal address, and telephone number. We request this information when the user requests one of the following:

  • To register to attend an on-line seminar or demonstration
  • To sign up for a mailing list
  • To correspond with us
  • Or any other such activity that we deem necessary

Soapets® does not collect any personally identifiable financial or health-related information. We do not intentionally collect information from children under the age of 18.

How is the information used?

Non-personally identifiable information (non-PII) is collected to allow us to analyze how our website is used and to improve the content and service the website provides.

Personally identifiable information is collected for analysis to improve the content of the website and the services we provide the user.

Soapets® LLC owns the collected information and will NOT sell, trade, or rent the information to others. We may use the information to continue contact with the user. This may include contact such as follow-up calls, e-mail correspondence, or mail correspondence to follow-up on the contact or to provide marketing information about promotions, new services, or important website changes. Soapets® LLC may share this information with its business partners for the specific purpose of a promotion or service offering.

Are “Cookies” used on the website?

“Cookies” are small pieces of information that are placed on a web user’s hard drive. We may use cookies to provide you with better service. Cookies are pieces of information that a Web site transfers to your computer’s hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences for a particular site. The use of cookies is an industry standard, and many major Web sites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user’s computer. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies. However, you may not be able to take full advantage of the functionality of the Soapets® LLC site if you do so.

How is personally identifiable information safeguarded?

Soapets® LLC utilizes industry standard methods and mechanisms such as firewalls, intrusion monitoring, and passwords to protect electronic information. Multiple physical security methods such as locking devices and 24 hour premise monitoring are also employed. Finally, access to PII is limited to a small number of personnel and on a need-to-know basis.

Links to other web sites

Soapets® LLC web site may contain links to other internet web sites. Soapets® LLC neither controls nor endorses external sites and is not responsible for the content of such sites. This policy does not cover the privacy policies and data collection practices of non- Soapets® LLC web sites.

How to opt out of correspondence

Based on the information a user has provided, Soapets® LLC may send e-mail correspondence to the user. Each correspondence will contain an easy means to opt out of further correspondence.